Palácio Nacional de Mafra visitor guide — everything you need to know before visiting

At a glance

Official name

Palácio Nacional de Mafra (Royal Building of Mafra)

Location

Terreiro D. João V, 2640-492 Mafra, Lisbon district, Portugal

Built

1717–1755 (basilica consecrated 1730), under King João V

Architect

Johann Friedrich Ludwig (João Frederico Ludovice), Rome-trained

Footprint

~38,000 m² floor area, 156 m × 220 m, ~1,200 rooms

UNESCO

Inscribed 2019 — Royal Building of Mafra (ref. 1573)

Library

88 m long, ~36,000 volumes, 14th–19th century, resident bat colony

Basilica organs

Six historic pipe organs (1792–1807), playable together — unique in the world

Tapada hunting park

Walled royal hunting reserve; UNESCO inscribes ~1,213 ha; Tapada cites ~833 ha of native forest; 21 km perimeter wall

Funding

Brazilian gold cycle, Minas Gerais quinto real

Workers

~52,000 at construction peak; ~1,383 documented worker deaths

Opening hours

Wed–Mon 09:30–17:30, last entry 16:30; closed Tuesdays

Closed

Tuesdays, 1 Jan, Easter Sun, 1 May, Ascension Thurs, 25 Dec

Distance from Lisbon

~30 km north-west, ~45–60 min by car or ~75 min by direct bus

What is the Palácio Nacional de Mafra?

The Palácio Nacional de Mafra is an early-eighteenth-century palace-convent-basilica complex in the town of Mafra, Portugal, about thirty kilometres north-west of Lisbon. It was begun in 1717 by King João V of Portugal and built across nearly four decades by an architectural team led by Johann Friedrich Ludwig — Portuguese-ised as João Frederico Ludovice — a German jeweller-turned-architect trained in Rome. The footprint runs roughly 156 by 220 metres, encloses around 38,000 square metres of floor area, and is traditionally said to contain 1,200 rooms, 4,700 windows and doors, and two bell towers carrying a 92-bell carillon. The basilica was consecrated in 1730; construction continued in earnest until about 1755. The Royal Building of Mafra was inscribed on the UNESCO World Heritage list in 2019, recognising the unified design of palace, religious complex, formal garden, and royal hunting park.

Today the palace functions as a national museum operated by the site authority. The basilica entered a major PRR-funded restoration on 9 January 2025 and is currently not visitable; the Tapada hunting park is separately managed as a protected reserve. Visitors follow a circular route of roughly two and a half to three hours that begins under the central basilica dome, passes through the royal apartments of João V and his Habsburg queen Maria Anna, threads the long stone corridors of the Franciscan convent and its hospital wing, and culminates in the 88-metre rococo library. The complex is one of Portugal's most-visited monuments and the principal literary setting of José Saramago's 1982 novel Baltasar and Blimunda, which dramatises the lives of the labourers who built it and helped earn its author the 1998 Nobel Prize in Literature.

Why was Mafra Palace built?

Mafra exists because of a vow. In 1711, King João V — twenty-two years old, devout, and increasingly anxious about the absence of an heir from his marriage to the Habsburg archduchess Maria Anna of Austria — promised that if a child were born he would build a Franciscan convent at Mafra, then a modest village in his hunting country. The Infanta Maria Bárbara, his eldest daughter and the future Queen of Spain, was born later that same year. João V kept the promise, but on a scale no contemporary could have anticipated. What began as a planned thirteen-friar convent grew, in the course of design and revision, into a palace-convent of 280 friars, a vast royal residence, a basilica intended to rival the great churches of Rome, and a library to seat the kingdom's intellectual ambition.

The scale was made possible by the Brazilian gold cycle. From the 1690s the alluvial deposits of Minas Gerais, in Portugal's South American colony, briefly made the Portuguese crown one of the wealthiest in Europe. A fifth of every ounce mined — the so-called quinto real — flowed to Lisbon, and João V, who reigned for forty-six years, channelled an extraordinary share of it into Mafra. Contemporary accounts speak of fifty-two thousand workers on site at the construction peak and roughly 1,383 documented worker deaths over the build. The monument is therefore both a religious thanksgiving and a deliberate statement of monarchical ambition — a late-baroque assertion that Portugal, on the strength of its empire, belonged among the major Catholic powers of Europe. The chronicle of João V's reign is in many ways inseparable from the rise and decline of the Minas Gerais gold cycle, and Mafra is the most enduring physical record of that brief golden moment in Portuguese imperial history.

What will you see on the standard visitor route?

The standard self-guided route runs about two and a half to three hours and is configured as a single one-way circuit. You begin at the entrance on the Terreiro D. João V and pass first through the basilica — the central architectural and acoustic event of the whole monument, with its Italian-marble floors, the six pipe organs ranked around the nave, and the dome rising thirty-some metres above the crossing. From the basilica you climb to the royal apartments: the throne room, the queen's bedroom, the king's bedroom at the opposite end of a 232-metre corridor, the music room, and the long gallery hung with portraits of the House of Braganza. Many visitors are unprepared for the sheer linear distance the floor plan demands — wear comfortable shoes. Most international visitors find the basilica's eastern light around ten in the morning to be the photographic highlight of the day, so plan accordingly.

From the royal apartments the route descends into the Franciscan convent, threading the chapter house, refectory, kitchen, and pharmacy, before passing through the famous hunting trophy room hung with antlers, boar tusks, and chandeliers fashioned from deer skulls — a baroque taste that polarises modern visitors. You then enter the hospital wing, sixteen alcoved beds laid out so that bedridden patients could see directly into a small chapel for Mass — a design unusual in eighteenth-century Europe. The route finishes with what most visitors remember best: the library, an 88-metre rococo room of pale marquetry and dark leather bindings stretching the full width of the palace's western front. The optional rooftop terraces add another thirty to forty-five minutes and require a separate add-on ticket. For most international visitors the library is the highlight of the entire monument, but the basilica, the hospital ward, and the hunting trophy room are each unforgettable in their own way.

The basilica and its six historic organs

The basilica is the heart of Mafra. It was consecrated in 1730 in time for the king's birthday and is the principal piece of religious architecture from João V's reign. The interior is faced almost entirely in coloured Portuguese marbles — pink Estremoz, black Estremoz, white Lisbon — laid in geometric patterns on floors and walls and bound together by an Italian-Roman baroque vocabulary that visitors who know St Peter's will recognise immediately. The plan is a Latin cross, with a single great dome over the crossing, and the church is unusually wide for its length, giving the interior an acoustically generous quality. Statues of fifty-eight Carrara-marble saints, commissioned from Italian sculptors and shipped to Mafra in the 1720s and 1730s, line the niches around the nave and transepts. The acoustic of the basilica is genuinely unusual for an interior of this size and density, with a long but clear reverberation that flatters both organ music and unaccompanied vocal performance.

The basilica's six historic pipe organs are unique in the world. They were commissioned in the late eighteenth century — between roughly 1792 and 1807, with the final two instruments inaugurated on 4 October 1807 — from the Portuguese organ-builders António Xavier Machado e Cerveira and Joaquim António Peres Fontanes, and were designed from the outset to be played simultaneously as a single instrument. The six organs flank the nave in matched pairs, three on each side, and when all six sound together the effect is genuinely overwhelming — surround sound, two and a half centuries before the term existed. Recitals are scheduled intermittently through the year, most often at weekends in spring and autumn; we email the current concert calendar to ticketed customers when dates are released. Many international visitors are unaware that the recital programme exists at all and miss the opportunity to hear one of the most distinctive musical events available anywhere in Europe; if music matters to you, plan around a confirmed weekend.

The library and its bat colony

The Mafra library is the last room on the visitor route and the room most travellers remember. It is 88 metres long, 9.5 metres wide, and around thirteen metres tall, in a single uninterrupted gallery running the full west façade of the palace. The architecture is restrained rococo: pale marquetry floor in pink, grey and white Portuguese marbles laid in geometric patterns, a barrel-vaulted ceiling, and two-storey bookcases of exotic Brazilian hardwoods topped with a colonnaded mezzanine. The shelves hold roughly 36,000 leather-bound volumes dating from the fifteenth to the nineteenth century, including incunabula, early Lisbon imprints, and a notable collection of theological, mathematical, and natural-history texts. It is the most important monastic library to survive intact in Portugal and one of the most architecturally complete eighteenth-century library interiors in Europe. The collection includes incunabula, important first editions, and a substantial mathematical and natural-history holding assembled under João V's direct patronage; scholars can request research access by formal application.

The library is also home to a small resident colony of insectivorous bats — most commonly identified as pipistrelles and long-eared bats — that has lived in the room continuously since at least the eighteenth century. The bats sleep behind the bookcases during the day and emerge after closing time to hunt the moths, silverfish, and woodboring insects that would otherwise consume the leather bindings and rag-paper texts. Library staff cover the reading tables with leather hides each evening to protect them from droppings, and remove the covers each morning. It is one of the most charming examples of integrated pest management in any major library in the world. During daytime visits you will not see the bats themselves but may see small droppings on the floor under the bookcases — they are the discreet sign of a working ecosystem.

The Tapada de Mafra hunting park

The Tapada Nacional de Mafra is the walled royal hunting park immediately behind the palace. Its perimeter wall, twenty-one kilometres long and largely intact, encloses an extensive area of oak, pine, and cork-oak woodland on the foothills of the Serra de Sintra. UNESCO documents the inscribed hunting-park area as approximately 1,213 hectares; the Tapada itself currently describes the native-forest area as around 833 hectares. The park was created by King João V as an integral part of the Mafra complex and remained a royal hunting reserve until the end of the Portuguese monarchy in 1910. It is one of the largest enclosed historic hunting parks in Europe and shelters substantial populations of red deer, wild boar, Iberian fallow deer, and birds of prey, including reintroduced Bonelli's eagles and Iberian imperial eagles in cooperation with national conservation programmes. The Tapada was included on the UNESCO 2019 inscription as part of the Royal Building of Mafra, recognising its inseparable link to the palace and its exceptional surviving completeness as an eighteenth-century royal hunting landscape.

For visitors, the Tapada is a separate ticket, a separate entrance, and a separate half-day. The main visitor gate, the Portão do Codeçal, lies approximately three kilometres north of the palace and is reached by car; there is no convenient public transport. Inside, the park is explored by guided jeep tour, by a small tourist train, or on foot along marked walking trails. The autumn rutting season, roughly mid-September to mid-October, is the most spectacular time to visit, when red deer stags can be heard bellowing from across the valley. If your interest in Mafra extends beyond architecture into landscape, ecology, or eighteenth-century court culture, the Tapada is the necessary second day; budget accordingly when planning. The Tapada operates on a different weekly schedule than the palace, so confirm your date when booking; some days that work for the palace will not work for the Tapada, and vice versa. We always cross-check this for combined-visit customers as a matter of course before confirming dates.

How to get to Mafra from Lisbon

Mafra lies approximately thirty kilometres north-west of central Lisbon and is most easily reached by car or by direct bus. By car, the route follows the A8 motorway north out of Lisbon, exiting at Mafra after roughly forty-five to sixty minutes depending on traffic. The A8 is a paid toll road; rental cars equipped with the Via Verde transponder pay automatically, otherwise the toll is collected manually at the booth. Free street parking is generally available around the Terreiro D. João V immediately in front of the palace, though it fills on weekends and public holidays from around eleven in the morning. The car option also gives you flexibility to continue to the Tapada hunting park or the surf town of Ericeira on the coast. For travellers with a strong interest in the Tapada hunting park or the surf coast at Ericeira, the car is genuinely the only practical option — neither destination is well served by public transport from Mafra town itself.

By public transport, Carris Metropolitana (which absorbed the former Mafrense regional operator) runs direct routes from Lisbon's Campo Grande terminal to Mafra approximately hourly during the day, with journey times of roughly thirty-five to seventy-five minutes depending on whether you take the express or the all-stops service. Campo Grande is on Lisbon's yellow and green Metro lines, making the bus accessible from anywhere in central Lisbon. Buy your ticket from the driver or at the terminal kiosk; the bus arrives at Mafra terminal, a five-minute walk south of the palace. There is no direct train service to Mafra. Allow a full day for the round trip by bus, including walking, and arrive on the second or third morning bus to avoid afternoon crowds at the palace. For travellers staying in Cascais or the western Lisbon suburbs, the Mafrense bus also stops at several intermediate locations on the route north, which can be more convenient than transferring to Campo Grande; check the current Mafrense timetable for stops near your hotel.

Read the full guide: How to Get to Mafra Palace from Lisbon →

Opening hours, closed days and seasonal notes

The Palácio Nacional de Mafra is open Wednesday to Monday from 09:30 to 17:30, with last entry at 16:30. The palace is closed on Tuesdays as well as 1 January, Easter Sunday, 1 May, Ascension Thursday and 25 December. The single hard closed day every week is Tuesday — a Portuguese national-museum convention that catches many international visitors off guard. We strongly recommend confirming the Tuesday closure when planning a Lisbon itinerary, particularly if Mafra is the principal day-trip motivation. Annual closures include 1 January, Easter Sunday, 1 May, Ascension Thursday (a movable feast in May or June), and 25 December. The palace does not close for lunch and the route can be entered as late as the published last-entry time, but allow a minimum of two and a half hours from your slot to the closing announcement. During the summer high season the operator sometimes extends evening hours on selected weekends — confirm with your booking or by checking the operator's announcements page during the week of your visit. We monitor schedule updates for all ticketed customers.

Time-slot tickets are not currently required for general entry to the palace, but the operator may introduce timed entry on peak weekends and during the summer high season; check your booking confirmation for any time-window note. The rooftop terraces, when available, operate as a separate add-on and are normally sold only as an upgrade to a palace ticket. The basilica is technically a consecrated Catholic church and may close briefly during occasional liturgical services or scheduled organ recitals, in which case visitors are routed through the nave at limited windows. For visits during major Catholic feasts, check the operator's announcements page the week before your visit; we monitor this for ticketed customers as a matter of course. The single most important practical rule remains the Tuesday closure, which catches several international visitors every week — we send a Tuesday reminder to every customer booked for a Wednesday or Monday adjacent visit, in case dates need to shift. Trust the printed closure schedule rather than informal sources.

Tickets and pricing

Direct admission to the Palácio Nacional de Mafra is sold by the official operator at the on-site ticket office and through the Portuguese national museum ticketing platform. As of 2025, the palace is a ticketed attraction following a price revision implemented at the beginning of that calendar year. Reduced rates apply to youth aged thirteen to twenty-four, seniors aged sixty-five and over, and family bundles; the youth and senior tickets are typically half the adult rate. Children under twelve generally enter free of charge but must be accompanied by a ticketed adult. The optional rooftop terraces are sold as an add-on at a separate fee and are not always available — they remain weather- and conservation-dependent. Combined tickets pairing palace entry with a Tapada hunting park visit are not currently sold by either operator — each requires its own separate ticket and reservation. We can arrange both as a single concierge booking for combined-visit customers, with a coordinated date.

Our concierge service is an alternative to direct purchase, designed for international visitors who want skip-the-line entry, support in your own language during the visit, a guaranteed booking on a specific date, and a single point of contact if anything changes. The service fee is included in the displayed price; we do not charge any separate booking, currency-conversion, or amendment fee, and we will rebook your slot at no charge if you contact us at least forty-eight hours before your visit. For those who prefer to book directly with the official operator, the on-site ticket office accepts walk-up purchases except on the busiest summer weekends, when the queue at peak hours can run to forty-five minutes or more. For travellers who prefer to book directly with the official operator, the on-site ticket office at the Terreiro D. João V accepts walk-up purchases except on the busiest summer weekends. The official online ticketing platform at the official portal also offers direct booking for visitors comfortable with the Portuguese interface.

Best time of day and best day of the week

For the most relaxed visit, plan to arrive at the Wednesday, Thursday, or Friday morning opening at 09:30. The first ninety minutes of the day are reliably the quietest hours at Mafra: the major Lisbon tour-group operators do not typically arrive until late morning, and the basilica's eastern light through the upper windows is at its best around ten o'clock. This is also when the library is at its most photogenic, with the rococo marquetry floor catching the indirect daylight from the high western windows. If you can only visit on a weekend, aim for the Saturday or Sunday opening rather than mid-afternoon, when family groups from greater Lisbon arrive in numbers and the royal apartments can feel cramped. Photographers in particular benefit from the morning visit, when the basilica's eastern light is at its peak and the library catches the indirect western daylight at its most photogenic. The afternoon is workable but never as visually rewarding.

Tuesdays are closed; we repeat this because it remains the single most common mistake international visitors make in planning a Mafra day-trip. If your Lisbon itinerary forces a Tuesday into the schedule, swap Mafra for the Mosteiro dos Jerónimos in Belém, the Sintra palaces, or a Tapada hunting park visit (the park operates on a different schedule). The summer high season, from late June to late August, sees the largest crowds and the highest temperatures; the palace interior is unheated and uncooled, so the basilica and library remain pleasantly cool but the upper apartments can warm by mid-afternoon. The shoulder seasons — April to early June and mid-September to October — offer the best balance of weather, light, and crowd density. If your only available day in Lisbon is genuinely a Tuesday, the working alternative is the Mosteiro dos Jerónimos in Belém, the Sintra royal palaces, or a focused half-day at the Tapada hunting park.

Read the full guide: Best Time to Visit the Palácio Nacional de Mafra →

What to bring and what to wear

The most important thing to bring to Mafra is the right pair of shoes. The standard visitor route covers something close to two kilometres of continuous walking on polished marble and limestone floors, often with no opportunity to sit down between the basilica and the library. Comfortable closed-toe walking shoes are essential; we discourage high heels, brand-new shoes that have not been worn in, and beach sandals. Layered clothing also matters: the convent and library are unheated and stay cool year-round, including in summer, while the rooftop terraces, if you have added them, are fully exposed to sun and wind. A light jacket or a long-sleeved layer for the cool interior, plus sun protection for the terraces, covers most weather. A small water bottle and a light snack tucked into a day bag are practical additions for the longer visit, particularly if you are travelling with children. The visitor centre café is the only on-site refreshment option.

For the basilica, which remains a consecrated Catholic church, modest dress is appreciated though not strictly enforced — shoulders covered and shorts that reach the knee is the working standard. Photography is permitted throughout the palace and basilica without flash; tripods and selfie sticks require an advance permit. In the library, flash is prohibited even with a smartphone, because cumulative light exposure damages the rag-paper bindings. Large backpacks are usually not allowed inside the palace and must be checked at the visitor centre cloakroom; a small day bag is fine. Bring water — there is a small café in the visitor centre but no opportunity to refill bottles inside the visitor route — and consider a printed paper map if your phone battery runs low on long visits. A printed paper map of the palace floor plan is available at the entrance and is more reliable than navigating by phone in the deeper convent corridors, where signal strength can be variable.

Food and the town of Mafra

The town of Mafra is small — a working Portuguese country town of around eleven thousand people, built up over centuries in the shadow of the palace it serves. The compact historic centre, two hundred metres south of the palace entrance, is the place to eat. Several small family-run tascas and modest restaurants line the streets immediately south of the Terreiro D. João V; menus run to traditional Portuguese country cooking — grilled meats, salt cod, hearty broths, and the local Mafra sausage (linguiça de Mafra), a coarse pork sausage flavoured with paprika and garlic that is genuinely the regional speciality. Lunchtime menu do dia options at ten to fifteen euros remain common; arrive between twelve thirty and one for the easiest table. Several restaurants offer English menus and are accustomed to international visitors; ask at the visitor-centre desk for a current recommendation if you would prefer a specific suggestion from staff who eat in town themselves.

Pair your meal with a vinho de Bucelas, the white wine from the small DOC region twenty kilometres south of Mafra, made from the Arinto grape and notable for its high natural acidity — it pairs beautifully with the local salt cod. Coffee culture is the standard Portuguese pattern: an espresso (a bica in Lisbon, an café in the rest of Portugal) at the bar after lunch. The town has a small Saturday market behind the main church for cheese, sausage, and bread. If you are travelling with the family bundle and have children under twelve, the modest playground on the Terreiro D. João V, directly in front of the palace, is convenient for a half-hour decompression after the long indoor visit. For travellers who prefer a more substantial restaurant experience, the surf town of Ericeira fifteen minutes' drive west has several outstanding seafood restaurants along the cliff and is a natural late-afternoon pairing after a morning palace visit.

Pairing Mafra with other monuments

Mafra pairs naturally with three other UNESCO or major heritage sites on the north-of-Lisbon axis. The most obvious pairing is with Sintra, twenty kilometres south through the Serra: the Pena Palace, the Quinta da Regaleira, and the Sintra National Palace are all reachable within a thirty-minute drive, though combining Mafra and Sintra on a single day is genuinely tight — we recommend doing one day at Mafra, including the Tapada, and a second day at Sintra. The Convento de Cristo at Tomar, ninety minutes north-east, is the other monumental masterpiece of João V's architectural ambition and a UNESCO World Heritage Site since 1983; pair the two for a João V-themed long weekend with an overnight at Tomar. For travellers spending a full week in Portugal with a strong interest in eighteenth-century royal architecture, the João V circuit of Mafra, the Convento de Cristo at Tomar, and the royal library of Coimbra is the natural itinerary and richly rewarding.

For travellers more interested in landscape than masonry, the surf town of Ericeira is fifteen minutes' drive west of Mafra and one of the most attractive small towns on the Lisbon coast — a UNESCO World Surfing Reserve since 2011, with excellent seafood restaurants along the cliff. Ericeira pairs well with a morning palace visit and a long afternoon lunch on the coast. A third option, for visitors who want to combine Mafra with another working monastery in the same Cistercian-Franciscan tradition, is the UNESCO monastery of Alcobaça, eighty kilometres north — a possible morning stop on the route between Lisbon and the Convento de Cristo at Tomar or the coastal town of Nazaré. For travellers with shorter trips and less time for monument-hopping, the cleanest single-day pairing remains Mafra and the Tapada hunting park, which were conceived together as parts of a single royal complex and reward visits in that combined sequence.

Accessibility and visitors with mobility limitations

The Palácio Nacional de Mafra is partially accessible to visitors with reduced mobility, but the eighteenth-century structure does impose meaningful limitations. The basilica and the ground-floor rooms of the entrance sequence are fully wheelchair accessible via the main entrance from the Terreiro D. João V, and a small accessible toilet is available in the visitor centre. The upper floors of the royal apartments are reached principally by stairs; a service lift exists for visitors with mobility needs but must be requested at the entrance ticket desk on arrival, and access is occasionally restricted when the lift is out of service. Visitors who use wheelchairs will see most but not all of the standard route — we recommend emailing in advance for the current accessibility status. The operator's accessibility provision has improved meaningfully over the past five years and continues to evolve; we maintain a current status briefing for accessibility-needs customers and update it after every significant change.

The library has a single step at the threshold; staff are usually available to assist with a portable ramp on request. The rooftop terraces, when sold as an add-on, are reached by spiral stairs only and are not wheelchair accessible. The Franciscan convent, kitchen, refectory, and hospital wing are generally step-free but include a few short ramps. For visually impaired visitors, the basilica's marble surfaces and changes of acoustic between the small chapels and the central nave are themselves richly informative; the operator periodically updates braille and large-print interpretive material; our concierge confirms availability ahead of your visit. For visitors with sensory or cognitive needs, the palace tends to be at its calmest at the Wednesday and Thursday morning opening, before tour groups arrive. The operator also offers occasional accessibility-focused guided tours on selected dates, designed for visitors with mobility, sensory, or cognitive needs; advance booking is required, and we are happy to coordinate this for any customer who would benefit from the additional support.

Ticket changes, cancellations, and our concierge policy

Our standard concierge policy is that tickets are issued for a specific date. If your plans change and you can contact us at least forty-eight hours before your booked slot, we will rebook you to any other open date within sixty days at no charge — this is the most flexible policy available for Mafra short of buying multiple tickets. Inside forty-eight hours, same-week swaps remain possible if alternative slots exist but cannot be guaranteed; our concierge team will negotiate the swap directly with the operator on your behalf. Tickets are not transferable to another name once issued, because the official operator's QR-coded entry system is name-bound; if a member of your group cannot attend, the remainder of the group can still use their tickets and we will void the unused one. Our standard concierge support continues through your visit day itself: if anything goes wrong at the gate, send us a message and we will work with the operator to resolve it in real time.

Refunds are issued in full only in the case of operator-side failure: the palace is unexpectedly closed on your booked date, a slot we confirmed cannot be honoured, or a serious access disruption that prevents your visit. Cancellations on the customer side are not normally refundable, in line with the operator's own policy; we will, however, always offer a rebooked alternative date as far in advance as you contact us. If you contract a sudden illness on the day, send us a quick message and our concierge team will negotiate a same-week move with the operator. Travel insurance covering a missed timed-entry attraction is genuinely useful for Portugal trips and we recommend it for all international visitors. We genuinely prefer to rebook rather than refund, because a rebook gets you the visit you came for — most of our customers who initially request a refund accept a rebooked alternative date once we explain the options.

Frequently asked questions